Thank you for shopping with Thinkaroo Toys. We aim to deliver your order quickly, safely, and efficiently. Please read our Shipping Policy carefully to understand how we process and deliver your purchases.
1. Company Information
Company Name: Mental Compound Limited
Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Email: contact@thinkarootoys.com
Website: https://thinkarootoys.com
2. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Processing times may be extended during high-volume periods, holidays, or due to unforeseen circumstances. If there is a significant delay, we will notify you via email.
3. Shipping Rates and Delivery Times
Shipping rates and delivery times vary depending on your location and the shipping method selected at checkout.
Typical estimated delivery times:
- Hong Kong: 2–4 business days
- Asia-Pacific Region: 5–10 business days
- North America: 7–14 business days
- Europe: 7–15 business days
- Rest of the World: 10–20 business days
Please note that delivery times are estimates and may vary due to customs delays, courier issues, or other factors beyond our control.
4. International Shipping
We ship internationally to most countries. International orders may be subject to customs fees, import duties, or taxes imposed by your country’s customs authority.
These charges are not included in our product prices or shipping costs and are the customer’s responsibility. Please contact your local customs office for more information before placing your order.
5. Tracking Your Order
Once your order has shipped, we will send you an email with a tracking number and a link to track your shipment.
Please allow up to 48 hours for tracking information to become active after dispatch.
6. Wrong Address or Undeliverable Packages
Please make sure your shipping address is complete and accurate at the time of purchase.
We are not responsible for packages that are lost or delayed due to incorrect addresses provided by the customer.
If a package is returned to us due to an incorrect address or failed delivery attempt, we may charge additional shipping fees to resend it.
7. Lost or Delayed Shipments
While we do our best to ensure timely delivery, occasionally packages may be delayed or lost in transit.
If your order has not arrived within 30 days of shipment, please contact us at contact@thinkarootoys.com, and we will investigate the issue with the carrier.
8. Damaged Packages
If your order arrives damaged, please contact us immediately with photos of the packaging and product.
We will arrange a replacement or refund as appropriate after verifying the claim.
9. Order Changes and Cancellations
You can modify or cancel your order within 24 hours of purchase, provided it has not yet been shipped.
Once an order has been processed or dispatched, we cannot guarantee any changes.
10. Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please contact us at:
Email: contact@thinkarootoys.com
Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Website: https://thinkarootoys.com